Frequently asked questions
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Who is BookBillPay for?
Solo and small-team service businesses — cleaners, landscapers, tutors, personal trainers, coaches, consultants, bookkeepers. Anyone who books clients, sends invoices, and accepts online payments.
How do payments work?
You connect a Stripe account in a few minutes. Clients pay invoices via a Stripe Checkout link sent by email. Funds land directly in your Stripe account and payout to your bank on Stripe's normal schedule — usually the next business day.
Who pays the processing fee?
By default, the client does, so you net the full invoice amount. You can flip a switch in payment settings to absorb the fee instead.
Do clients need an account?
No. Clients only see your public booking page and secure invoice pay pages. They never sign in.
Is there a mobile app?
A native owner app for iOS and Android is in development. Use the web app at bookbillpay.com today — it works on your phone browser. We will announce when the mobile apps are ready for download.
Can I import existing clients?
CSV import is on the roadmap. Today you can add contacts manually or during a booking. Contact us if you have a large list and need help migrating.
Do you store card details?
No. All card handling happens inside Stripe's PCI-compliant infrastructure. BookBillPay never sees a full card number.
Can I use my own logo and colours?
Yes. Upload your logo and pick an accent colour in Settings. Both appear on invoices, pay pages, and confirmation emails.
What if I need to issue a refund?
One click. Refunds go through Stripe directly and appear on the client's card in a few business days. Full or partial refunds are supported.
Can I cancel anytime?
Yes. There is no contract. Cancel from Settings > Plan and you keep access until the end of your billing period.